Everything you need to know – in a few minutes
The Consultant Connect solution
See what GPs and consultants say
Consultant Connect and NGH
A Trust’s View of Advice and Guidance
Our Urgent Care solution featuring Luton and Dunstable Hospital - the #1 performing A&E in the UK
Improving healthcare provision across the board
Patients get quicker specialist advice and only attend hospital if it’s necessary
GPs access Advice & Guidance immediately and deliver the right care for their patients first time
Consultants and hospitals see a reduction in unnecessary referrals, reducing workload
CCGs save money by not paying for unnecessary referrals and deliver a better service for patients
In Elective Care 66% of calls result in a referral being avoided.
In Urgent Care 27% of calls avoid a hospital trip that day (attendance or admission).
In Mental Health 39% of calls result in a referral being avoided.
How Does Telephone Advice & Guidance Work?
GP seeks advice
A GP has a patient that might need referring to a specialist. The GP calls the service whilst the patient is still with them to obtain Advice and Guidance from a local specialist.
Call connected to specialty consultant
The call is put through to a “rota” of local specialty consultants, who are available to answer calls during that clinical session.
If a consultant on the rota does not answer the call, the call automatically loops through to the next consultant on the rota until the call is answered.
GP receives Advice & Guidance
The GP speaks with the consultant, who offers immediate Advice and Guidance, and helps decide the appropriate course of action for the patient.
At the end of the call, the GP and the consultant rate the call outcome, for example “referral made” or “referral avoided”. A recording of the call is stored in a secure vault for patient and medico-legal purposes.
Typical Wait Time
Under 60 seconds
Typical Call Duration
>60% avoid a referral
“It’s great talking to consultants again”
“Significant reduction in unnecessary referrals”
Setup & Reporting
Hospitals identify teams of suitable clinicians in each specialty to answer the GP calls and add them to the system using a simple online interface.
Clinicians are added or removed from each clinical session using a simple drag and drop.
Rotas can be managed by the specialty team or by our account managers.
Dedicated Account Management
Because software is useless if not used, our team handles set-up, communication and on-going engagement with GPs and Consultants in each area, removing this burden from the CCG and the hospital.
We constantly monitor usage rates and stakeholder opinion and we can adapt the way the software is used in any area based on this feedback.
Consultant Connect is a service, not just another product.
Statistics, Recordings & Transcripts
Consultant Connect has a full reporting suite, allowing instantaneous access to real time call statistics and referrals data.
Users can see how many calls have been made from which GPs to which consultants.
Recordings of individual calls can be accessed for attachment to NHS patient records.
Call data brings transparency and simplicity to monitoring financial and patient impact.