3 approaches to help you meet the latest operational planning guidance

Published: 15th February 2022
The latest 2022/23 priorities and operational planning guidance released in December 2021 confirms the ongoing needs to restore services, meet new care demands, and reduce waiting lists built up from the pandemic. The good news is that systems using Consultant Connect will be well placed to meet the requirements in several ways.

The latest 2022/23 priorities and operational planning guidance released in December 2021 confirms the ongoing needs to restore services, meet new care demands, and reduce waiting lists built up from the pandemic.

The good news is systems using Consultant Connect are well placed to meet the requirements in several ways. In this article, we share proven approaches that will help NHS areas meet the latest targets.

  • Requirement: 16 advice and guidance requests / triages per 100 outpatient first attendance by March 2023

The requirement for the delivery of advice and guidance requests per 100 outpatient first attendances, or equivalent via other triage approaches is achievable by systems using Consultant Connect for Advice & Guidance. In addition, the EROC data codes have been built into our Advice & Guidance solutions meaning Consultant Connect data can be directly submitted to NHSE as part of your EROC data set:

  1. Enhanced Advice & Guidance

For your Advice & Guidance service to work successfully the responding clinicians need to answer the requests. This may sound obvious, but no amount of encouraging clinicians to use Advice & Guidance can overcome an unreliable service. Local advice from a local clinician is always the best option, but, if a local clinician is not available systems have been using our switch on/switch off virtual NHS consultant service to answer calls and respond to written requests and ultimately free up local resources. Over 70% of calls to National Consultant Network clinicians result in the patient avoiding hospital.

  1. Referral triage

It’s well known that triaging all incoming referrals ensures the right pathways first time. But resourcing this approach can be tricky. Our Referral Triage service has been delighting systems with impressive results. For example, Northampton General Hospital uses the service for its triage approach, and currently, 27% of referrals are being returned to GPs in primary care with advice. Around 20% of these referrals include a recommendation to arrange tests.

A Trust in the North of England has recently started using Referral Triage to reduce waiting lists in ENT and Urology. The early data shows just how much can be achieved in just a couple of weeks, with 27% of ENT referrals returned to GPs in primary care with advice and 25% of referrals in Urology returned to GPs in primary care with advice.

 

  • Requirement: expanding the uptake of PIFU to all major outpatient specialties, moving or discharging 5% of outpatient attendances to PIFU pathways by March 2023

  1. Consultant Connect’s Patient Initiated Follow Up Service (PIFU) reduces unnecessary visits to hospital, patient waiting times and releases the clinical teams to see patients in a more timely manner. There is no doubt that this is the simplest, most effective way of delivering follow-up consultations where the clinician does not need to see the patient. Our PIFU services are being used successfully across the UK and all PIFU data generated by us meets the EROC requirements meaning reporting is easy for systems.

For further information on how we can support the delivery of the operational planning guidance requirements, please contact us on 01865 261467 or email hello@consultantconnect.org.uk.

 

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