NHS A&G – It’s not just for GPs

Published: 2nd October 2020
When Consultant Connect first started providing Advice & Guidance (A&G) it was just GPs that used the service to speak to specialists. Find out how this has changed.

When Consultant Connect first started providing Advice & Guidance (A&G) it was just GPs that used the service to speak to specialists. Find out how this has changed.

When Consultant Connect first started providing NHS Advice & Guidance (A&G) it was just GPs that used the service to speak to specialists. Now, Consultant Connect provide A&G to a wider range of medics and community healthcare providers such as; Paramedics, Nurses, Pharmacists, Nurse Prescribers, Tissue Viability Nurses, Care Home clinicians, Optometrists, and Mental Health clinicians.

Why?

It’s often still very difficult in the NHS to speak directly to the right person when timely advice is really needed – especially if a patient’s needs are complex or urgent.

Consultant Connect lines offer a wide range of clinicians to talk to, not just elective and urgent care. Plus, we help support the integration of community services. Providing direct communication links makes patients feel that care providers are working together rather than providing ‘siloed’ care.

We find that many areas also want to give users Telephone A&G and Photo A&G together, so they have as many tools as possible. All our projects exist alongside e-RS A&G, giving clinicians the additional option of written advice.

Case examples: wider access work in practice

Eleanor, an Optometrist, used the Consultant Connect App to make a Telephone Advice & Guidance call to a hospital optometrist during the current Covid-19 pandemic. The patient she was treating “was suffering with chronic eyelid dermatitis”. Eleanor’s call was answered within seconds and the optometrist “provided a clear treatment regime” to relay to her patient. Read the case study.

 

Welsh Paramedic, Matt Kenyon, used Telephone Advice & Guidance for a patient who had inhaled hazardous gases. Matt and the fire crew (who were at the scene) hadn’t heard of the gases inhaled or know its effects. Matt called a specialist and he was “connected straight away using the Consultant Connect App”. The specialist agreed a suitable plan of action for the patient with Matt, the fire crew were able to clear the scene quickly and an unnecessary hospital admission was avoided. Read the case study.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

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