We’re very interested in league tables and statistics at Consultant Connect. Why? Because we like to look at the organisations occupying the top slots and then figure out what they’re doing that sets them apart. Sometimes they’re customers of ours and we try and bathe in their reflected glory – for example, the top 3 Trusts by the 4-hour A&E target, Yeovil District Hospital, Northumbria and Luton & Dunstable, all use Consultant Connect to connect GPs immediately with local urgent care clinicians. You can read more about our work with Luton in this HSJ article.
It’s no surprise, then, that we’re interested in the new Top Acute Trust tables produced by Public View. Public View has come up with a “Hospital Combined Performance Score” which uses a total of 10 indicators to come up with a view on how that hospital is performing compared to its peers. The indicators include quality, operational, finance and workforce data which are adjusted and aggregated using an adaption of the formula for the decathlon in athletics.
As with all these things, it’s not perfect – Public View itself says that “no metric can replace an in-person assessment to determine care quality” (so CQC remains the gold standard here). But it gives an interesting view and the presence of Luton, Northumbria and Yeovil in the upper parts of the top 100 is what we would expect.
What is particularly interesting, though, is that Public View is also tracking how the organisations are improving over time and recently published a “top 10 most improved” list, which is the list at the head of this article. It’s pleasing to see four of our customers in this list and especially pleasing to see the list headed by Royal United Hospitals in Bath.
Although, as usual, we don’t claim to be the cause behind RUH (or our other customers’) improvement, we are very pleased to be one of the tools that RUH is employing to improve care for its patients. RUH was one of our first customers in late 2015 and their project started with GPs from Bath and NE Somerset only being given immediate telephone access to clinicians in 4 specialties at RUH. Since then the project has grown to GPs throughout BANES, Somerset and Wiltshire having immediate access to RUH clinicians by phone, photo and messaging across many hospital specialties. It has been an extraordinary project and we have enjoyed working with a truly inspirational mix of clinicians and managers in the area.
If you would like to discuss improving communications between GPs and secondary care clinicians in your area, please call us on 01865 261467 or email us at firstname.lastname@example.org to arrange a call and a demonstration.