New – Benchmarks for Elective Specialties, Nov 16 – Apr 17

Published: 11th May 2017

Today we are publishing our performance benchmarks for telephone Advice & Guidance for the 6 months ending 30th April 2017.

The report covers elective specialties. You can download a pdf of the document here:

Consultant Connect – 6mo Specialty Benchmarking 10May17

Here is what the report tells us about the last 6 months:

  • 67% of all calls to elective specialties on Consultant Connect resulted in the patient avoiding an unnecessary trip to hospital;
  • The “top eight” specialties have been joined by rheumatology and neurology, meaning there is detailed data on ten specialties in total;
  • Haematology, diabetes & endocrinology and gynaecology all achieved unnecessary referral avoidance rates of 70% or higher;
  • Haematology, cardiology and paediatrics were the most called specialties in the past 6 months.

Please get in touch by emailing or by calling 01865 261467 if you would like to find out more.


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Company registered in England & Wales.
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