Today we are publishing our performance benchmarks for telephone Advice & Guidance for the 6 months ending 30th April 2017.
The report covers elective specialties. You can download a pdf of the document here:
Here is what the report tells us about the last 6 months:
- 67% of all calls to elective specialties on Consultant Connect resulted in the patient avoiding an unnecessary trip to hospital;
- The “top eight” specialties have been joined by rheumatology and neurology, meaning there is detailed data on ten specialties in total;
- Haematology, diabetes & endocrinology and gynaecology all achieved unnecessary referral avoidance rates of 70% or higher;
- Haematology, cardiology and paediatrics were the most called specialties in the past 6 months.
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