Connecting any health professional to

mental health specialist advice,

via telephone, in seconds

When a health professional sees a patient that appears to have complex mental health needs, the natural inclination is often to refer to a NHS specialist. Yet in many instances, an immediate verbal conversation with a NHS specialist can render a referral unnecessary – improving patient care and providing system efficiencies.

Consultant Connect’s technology platform enables that near-instant sharing of such advice and guidance over the phone. 

Why is it so helpful for Commissioners and Health Professionals?
Why is it so helpful for patients? Patient case studies revealed



of calls about medication result in no need for referral to secondary care

of calls on mental health general referral advice line result in patients avoiding a referral

Route calls the way you want 

The service is highly flexible and easily tailored to complement the mental health services being provided in your local area. And, because calls are generally routed to mobile phones, there is no need for NHS specialists to be desk-based and no need to change job plans.

If your local services are struggling with resources, Consultant Connect offers a back-up service where calls are answered by out-of-area NHS specialists. This works particularly well for areas such as Medication Advice, that do not necessarily need to be locally provided. Find out about our National Network.

Why it works

  • Specialists do not need to be job planned and desk based
  • Healthcare professionals will use it because it’s fast and reliable
  • No need for new hardware or software. No need to integrate with legacy systems
  • Implementation is rapid and low cost
  • All call data is recorded and easily accessed for training/review

Most popular call routing configurations

We’ll work with you to design a service that meets your specific local needs – it’s that flexible! The three options below show the most requested configurations:



Use our out-of-area NHS specialists to support your service


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Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

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01865 261 467

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