Connecting any health professional to

mental health specialist advice,

via telephone, in seconds

Case Study

Mental Health Medication Advice – A Principal Pharmacist at South London and Maudsley NHS Foundation Trust shares her experience

When a health professional sees a patient that appears to have complex mental health needs, the natural inclination is often to refer to a NHS specialist. Yet in many instances, an immediate verbal conversation with a NHS specialist can render a referral unnecessary – improving patient care and providing system efficiencies.

Consultant Connect’s technology platform enables that near-instant sharing of such advice and guidance over the phone. 

Why is it so helpful for Commissioners and Health Professionals?
Why is it so helpful for patients? Patient case studies revealed



of calls about medication result in no need for referral to secondary care

of calls on mental health general referral advice line result in patients avoiding a referral

92% of calls about medication result in no need for referral to secondary care

56% of calls on mental health general referral advice line result in patients avoiding a referral

Route calls the way you want 

The service is highly flexible and easily tailored to complement the mental health services being provided in your local area. And, because calls are generally routed to mobile phones, there is no need for NHS specialists to be desk-based and no need to change job plans.

If your local services are struggling with resources, Consultant Connect offers a back-up service where calls are answered by out-of-area NHS specialists. This works particularly well for areas such as Medication Advice, that do not necessarily need to be locally provided. Find out about our National Network.

Why it works

  • Specialists do not need to be job planned and desk based
  • Healthcare professionals will use it because it’s fast and reliable
  • No need for new hardware or software. No need to integrate with legacy systems
  • Implementation is rapid and low cost
  • All call data is recorded and easily accessed for training/review

Most popular call routing configurations

We’ll work with you to design a service that meets your specific local needs – it’s that flexible! The three options below show the most requested configurations:



Use our out-of-area NHS specialists to support your service


Mental Health Phone Advice & Guidance in Greenwich – what our customers think:

“Consultant Connect is such a win-win in terms of a GP can now ring Consultant Connect while the patient’s in the consulting room, get that advice and guidance straightaway and start that treatment regime straightaway.”

Irene Grayson, Associate Director Primary Care Commissioning, NHS Greenwich CCG.

“The psychiatrists are very keen to broaden the dialogue with GPs, for patients I definitely think it’s good that they realise that we are working together, that we’re working together to be able to provide the right care, rather than giving siloed care.”

Dr Vivienne Chai, GP and Governing Body member, NHS Greenwich CCG

“The benefits to the patient of the service is that they get a much quicker response or answer to their mental health needs.”

Rachel Matheson, Service Manager, Mental Health (Adult and Older Adult)

“Well we had a GP who rang us, who was concerned about the fact that somebody was using the A&E as a kind of frontline service, and not going to their GP, and they had anxiety, and so when they became overwhelmed they would go to A&E…we were able to help that person reduce or stop their visits to A&E, and the GP [became] the main source of management for that person.”

Elaine Newman, Community Manager, Greenwich Older Adults Mental Health Services

“I have been consulted recently by telephone really about regarding reviewing medication of a patient who has been prescribed antipsychotic medications, with side effects with many of them, it was a three way conversation via the telephone and via the speaker, and we have reviewed the previously prescribed medications, the side effects, risks and benefits, and also I was able to explain to the GP and to the patients directly via the phone the risks and benefits of the new medications.”

Dr Mohammed Al-Rawi, Consultant Psychiatrist East Greenwich ADAPT


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