Our project at Northampton General Hospital has been running for over 16 months and is having a really positive impact on patient care. GPs are able to choose from 9 specialties available locally at NGH and are connected with clinicians on average in 40 seconds. To date, 62% of calls have resulted in the patient avoiding an avoidable trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.
One of the most common questions we encounter when discussing telephone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.
The short film features interviews with consultants from cardiology, care of the elderly, gastroenterology and respiratory specialties. It also includes comments from the Deputy COO of the Trust, who has been involved in the project from drawing board to delivery.
If you would like to discuss connecting GPs and local specialists by telephone, please get in touch to arrange a demonstration. Demonstrations can be done over the telephone and typically take 30 – 45 minutes depending on how many questions the audience asks.
