How rapid communication is helping SCAS teams and their patients

Published: 30th November 2020
Embracing technology has been fundamental to enhancing NHS services, including at SCAS and other ambulance services across the UK...

Embracing technology has been fundamental to enhancing NHS services, including at SCAS and other ambulance services across the UK, making things easier for staff and, most importantly, improving the patient’s experience during this difficult time.

SCAS Ambulance Crews have been using Consultant Connect to rapidly speak to GPs for support and decision-making since June 2020.

The main benefit of rapid Telephone Advice and Guidance via Consultant Connect is the support it provides to the decision making of the clinician treating the patient, allowing them to make the “right decision first time” for the patient. For the Ambulance Service, what we wanted was to safely increase the chance of a “see and treat” or “hear and treat” without the need for a conveyance to a hospital.

So far, the Telephone A&G service in SCAS has resulted in 82% of patients avoiding attendance at hospital Emergency Department or a non-Emergency Department.

Click here to download the SCAS’s GP Advice line results to date or scroll through the presentation below:

This service can be rolled out in a few days – meaning an immediate impact.

“I have a background in A&E as well as being a GP, and passionately believe that supporting 999 will thus reduce the use of OOH, secondary care and A&E. This really helps ‘the system’ cope and is usually better for the patient and the NHS as a whole.” Dr Simon Hodes, GP, Bridgewater Surgeries, NHS Herts Valley CCG

“I can offer experienced clinical guidance and often reassurance that the proposed plan of action seems correct. I feel that I am able to work as a team with the paramedics/control centre with us each contributing from our areas of expertise.” Dr Steve Doyle, GP, Ashworth Street Surgery, NHS Heywood Middleton and Rochdale CCG

If you have any questions or would like to discuss how this service could work for your Ambulance trust, email hello@consultantconnect.org.uk or call us on 01865261467.

Related Materials:

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.