Elective and urgent specialty benchmarks: May 2017 – October 2017

Published: 23rd November 2017
Today we are publishing our performance benchmarks for telephone Advice & Guidance for the 6 months ending 31st October 2017. The report covers elective and urgent specialties. You can read and download a pdf of the document here. So, what are the headlines? Across all elective specialties, 66% of calls to Consultant Connect result in the patient […]

Today we are publishing our performance benchmarks for telephone Advice & Guidance for the 6 months ending 31st October 2017.

The report covers elective and urgent specialties. You can read and download a pdf of the document here.

So, what are the headlines?

  • Across all elective specialties, 66% of calls to Consultant Connect result in the patient avoiding a trip to hospital;
  • Haematology is both the most used specialty and the most effective at avoiding a referral – 75% of calls result in the patient avoiding hospital;
  • 28% of calls to Care of the Elderly result in the patient avoiding an unplanned admission;
  • Paediatrics, Diabetes, Cardiology and Gynaecology are the most called specialties after Haematology;
  • For Urgent Connect, 27% of calls avoid a hospital trip that day and a further 36% of calls result in the patient being navigated away from A&E; and
  • 85% of consultants and GPs feel that Consultant Connect improves patient care in their area.

Please get in touch on info@consultantconnect.org.uk or by calling 01865 261467 if you would like to discuss how telephone Advice & Guidance could improve patient care in your area.

Share this

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Never miss a Blog post

Enter your email address to receive notifications of our latest articles

Let's Talk

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
hello@consultantconnect.org.uk
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd