LTCs: Five ways to improve care for patients

Published: 27th October 2020
In these challenging times, it is hugely important that patients with Long Term Conditions (LTCs) can still be managed effectively. Key to this will be the ongoing collaboration and communication between care providers and their patients. Read on to find out how we can help.

There are concerns about the impact of the pandemic on the health care needs of those with longer term health conditions (LTCs). Ongoing collaboration and communication between care providers and their patients will be hugely important especially during the next few months.

Here are our 5 recommendations for improving care for patients with LTCs:

1. Provide primary care (GPs, Nurses, Paramedics, etc) with rapid Advice & Guidance from LTC specialists allowing the opportunity for secondary care to collaborate on a management plan for the patient.

2. Where there is no local option for GPs, Nurses, Paramedics to get advice (perhaps due to staff shortage or stretched clinical capacity), consider the use of ‘virtual’ LTC specialists from the National Consultant Network. This option can be switched on/off according to local demand. 

3. Prioritise waiting lists, that have built up due to COVID, to allow LTC patients to be seen in hospital quicker or for their care to be referred back to their GP. If this cannot be done locally, consider using our Referral Backlog Triage Service.  It’s a really effective solution. Read Northampton General Hospital’s story.

4. Enable clinicians to share LTC patient photos and images with local specialists via email or other secure methods. ECG results and other patient tests can be efficiently shared this way. Read this diabetes case study (using Photo messaging).

5. Enable other care providers (including care homes) access to specialist advice. A good example of this is community nurses have access to Photo messaging – read this Nurse case study.


If you have any questions please contact us: or 01865 261 467


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