The first Consultant Connect project launched on 29 June 2015 in North East Essex. Shortly after 9am, the first call was made to Diabetes & Endocrinology and answered by Dr Charles Bodmer, a consultant at Colchester Hospital. After a conversation lasting just over three and a half minutes, Dr Bodmer and the calling GP were able to agree a plan of action that kept the patient’s care with the GP rather than sending the patient to hospital. The call outcome recorded by the clinicians was “Referral Avoided”.
A further 150,000 calls have been made across the country in 30 elective and urgent care specialties since that first call was placed. This “anniversary” report analyses the data from 29 June 2015 to 30 June 2018 and tells us:
- How effective is Consultant Connect at preventing unnecessary elective referrals / urgent admissions?
- What are the top elective specialties in terms of hospital avoidance?
- What are the most popular elective specialties by call volume?
- Do GPs and consultants feel that Consultant Connect is good for healthcare?
You can read the full report and download a PDF here: Specialty Benchmarking 3yrs to Jun18 – Consultant Connect
If you would like to discuss how immediate Advice & Guidance can help manage demand for urgent and elective care in your area, please get in touch to arrange a 30 minute phone meeting and demonstration on 01865 261467 or firstname.lastname@example.org.