Stockport Gastroenterology Elective Care 100-day Challenge

Find out why our project in Stockport features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies.”
Stockport Gastroenterology Elective Care 100-day challenge

NHS England’s Elective Care Transformation Programme tests innovations over a period of 100 days to see if they work in practice. If they do, great! If they don’t, they “fail fast”. Successful innovations that work are included in the Programme’s handbook.

We’re very pleased that our project in Stockport has been featured in the Programme’s  Gastroenterology Elective Care Handbook & Case Studies.

Stockport Gastroenterology Elective Care 100-day Challenge

The challenge
Stockport’s Gastroenterology services were experiencing increasing referrals and follow up appointments, resulting in long (18 week+) waiting times for many patients. 

The solution & delivery
The team wanted to explore whether rapid telephone access for GPs to an Inflammatory Bowel Disease (IBD) specialist nurse would help to reduce unnecessary referrals. As Consultant Connect’s telephone advice & guidance service was already in use in Stockport for other specialties, the IBD nurses were simply added to this service. 

Results after 100 days
In Gastroenterology, between July 2016 and March 2017, 48% of calls to the service avoided a referral with an average talk time of 5 minutes.

For more information about this project, email or call us on 01865 261467.

Case studies

We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,500 GP practices. Find out how we help them:

GP case study: Gynaecology

GP case study: Gynaecology

A GP in Hardwick CCG used Phone Advice & Guidance to get A&G from her local trust, Chesterfield Royal Hospital NHS Foundation Trust, avoiding clinic referral for a gynae patient.

Advanced Paramedic Practitioner case study: PhotoSAF

Advanced Paramedic Practitioner case study: PhotoSAF

An Advanced Paramedic Practitioner in Milton Keynes, describes how he safely uses his mobile to take clinical photos in both a surgery setting and when visiting patients at home.

Consultants case study: a Trust’s view

Consultants case study: a Trust’s view

In this video, consultants from Western Sussex Hospitals NHS Foundation Trust share their thoughts on the benefits of using the Phone Advice & Guidance service.

National Network case study: Cardiology

National Network case study: Cardiology

Dr Mo Sahebjalal, a consultant on the National Consultant Network, answers a Phone Advice & Guidance call, avoiding an unnecessary referral for a 75-year-old patient with a rash.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

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