Somerset Gastroenterology Elective Care 100-day challenge

Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies.”
Somerset Gastroenterology Elective Care 100-day challenge

NHS England’s Elective Care Transformation Programme exists to help manage rising patient demand as efficiently as possible. The Programme tests innovations very quickly over a period of 100 days to see if they work. If they do, great! If they don’t, they “fail fast”, meaning endless budget isn’t swallowed (this is a well known approach borrowed from Silicon Valley, USA) . Successful innovations that work in practice are included in the Programme’s handbook.

We’re very pleased that our project in Somerset has been featured in the Programme’s  Gastroenterology Elective Care Handbook & Case Studies.

Somerset Gastroenterology Elective Care 100-day Challenge

The Challenge:
Somerset’s specialist Gastroenterology Team reported that they were seeing a number of people who, with the right support, could have been managed in primary care instead. 

The Solution:
The team wanted a service that could be used by GPs to access rapid telephone advice from a specialist, in order to reduce inappropriate referrals and manage patients more effectively in primary care. Consultant Connect was already used in 71 GP practices in Somerset for advice in other specialties, so the Gastroenterology Team decided Consultant Connect would be the best option.

Making it work:
A Gastroenterology consultant and business manager developed a rota to ensure there was always a specialist available to answer calls during working hours. The rota consisted of four Gastroenterology Consultants at Yeovil District Hospital.

Delivery & Results:
The team identified that GP uptake was key to the success of this intervention; the pathway was emailed to all GP practices via a CCG bulletin.

Consultant Connect went live on 3 April 2017 and as of 3 July, 13 calls had been made to the service:

  • The average call wait was 52 seconds
  • The average call duration was 4 minutes and 23 seconds

As of day 100, 13 calls from GPs had been received, with a referral avoided of 54% of calls.

For more information about this project, email hello@consultantconnect.org.uk or call us on 01865 261467.

Related case studies

GP case study: Vascular Surgery

GP case study: Vascular Surgery

A GP in NHS Somerset CCG avoids admission for a Peripheral Vascular Disease patient by using the Consultant Connect App to get Telephone A&G from specialists at his local trust.

GP case study: Dermatology

GP case study: Dermatology

Dr Dhanveer Virik explains why he likes taking IG secure clinical photos using PhotoSAF on the free Consultant Connect App.

Consultant case study: Elderly Care

Consultant case study: Elderly Care

Dr Barnes, a consultant in Sunderland, answers a Telephone Advice & Guidance call and avoids an admission for an elderly patient.

Harnessing telederm to improve cancer care in Leeds

Harnessing telederm to improve cancer care in Leeds

Read our latest feature, created by HSJ in co-operation with the Leeds Cancer Programme about how teledermatology is improving cancer care in Leeds.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more