Somerset Gastroenterology Elective Care 100-Day Challenge

Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies".
Somerset Gastroenterology Elective Care 100 Day Challenge Consultant Connect
Somerset Gastroenterology Elective Care 100-Day Challenge

NHS England’s Elective Care Transformation Programme exists to help manage rising patient demand as efficiently as possible. The Programme tests innovations very quickly over a period of 100 days to see if they work. If they do, great! If they don’t, they “fail fast”, meaning an endless budget isn’t swallowed (this is a well-known approach borrowed from Silicon Valley, USA). Successful innovations that work in practice are included in the programme’s handbook.

We’re very pleased that our project in Somerset has been featured in the Programme’s Gastroenterology Elective Care Handbook & Case Studies.

Somerset Gastroenterology Elective Care 100-Day Challenge

The Challenge:
Somerset’s specialist Gastroenterology Team reported that they were seeing a number of people who, with the right support, could have been managed in Primary Care instead.

The Solution:
The team wanted a service that could be used by Primary Care clinicians to access rapid telephone advice from a specialist, in order to reduce inappropriate referrals and manage patients more effectively in Primary Care. Consultant Connect was already used in 71 GP practices in Somerset for advice in other specialties, so the Gastroenterology Team decided Consultant Connect would be the best option.

Making it work:
A gastroenterology consultant and business manager developed a rota to ensure there was always a specialist available to answer calls during working hours. The rota consisted of four gastroenterology consultants at Yeovil District Hospital.

Delivery & Results:
The team identified that Primary Care uptake was key to the success of this intervention; the pathway was emailed to all GP practices via an ICB bulletin.

Consultant Connect went live on 3 April 2017, and as of 3 July, 13 calls had been made to the service:

  • The average call wait was 52 seconds
  • The average call duration was 4 minutes and 23 seconds

As of day 100, 13 calls from Primary Care had been received, with a referral avoided for 54% of calls.

For more information about this project, email hello@consultantconnect.org.uk or call us on 01865 261467.

Related case studies

Suspected Head & Neck Cancer Messaging service

Suspected Head & Neck Cancer Messaging service

We caught up with the Lead Head & Neck and Thyroid Clinical Nurse Specialist who manages the line, and a GP to find out more about the Suspected Head & Neck Cancer messaging service in North Central London ICB.

5 minutes… with two consultants providing Advice & Guidance in Leicester

5 minutes… with two consultants providing Advice & Guidance in Leicester

Dr Bandi and Dr Jackson discuss why they like providing Advice & Guidance via Consultant Connect in Leicester.

GP and paramedic case study: Enhanced Advice & Guidance across Wales

GP and paramedic case study: Enhanced Advice & Guidance across Wales

We spoke with two GPs and a paramedic in Wales to find out how Enhanced Advice & Guidance provided by Consultant Connect benefits them and their patients.

5 minutes with… a Lead Nurse

5 minutes with… a Lead Nurse

Since May 2022, Liz Collinson, Lead Nurse in Glasgow, has been answering Prof-to-Prof advice calls to the OPAT line, from GPs, in the area via Consultant Connect. Liz tells us more about the pathway.

- Consultant Connect

Contact us

For more information about how we work with commissioners, hospitals and mental health trusts to improve patient care, please get in touch.

- Consultant Connect

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

- Consultant Connect

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Suspected Head & Neck Cancer Messaging service

The Suspected Head & Neck Cancer messaging service was launched in May 2023 to all clinicians in North Central London ICB. We caught up with the Lead Head & Neck and Thyroid Clinical Nurse Specialist who manages the line, and a GP who used the line to find out more.

read more