Somerset Gastroenterology Elective Care 100-day challenge

Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies.”
Somerset Gastroenterology Elective Care 100-day challenge

NHS England’s Elective Care Transformation Programme exists to help manage rising patient demand as efficiently as possible. The Programme tests innovations very quickly over a period of 100 days to see if they work. If they do, great! If they don’t, they “fail fast”, meaning endless budget isn’t swallowed (this is a well known approach borrowed from Silicon Valley, USA) . Successful innovations that work in practice are included in the Programme’s handbook.

We’re very pleased that our project in Somerset has been featured in the Programme’s  Gastroenterology Elective Care Handbook & Case Studies.

Somerset Gastroenterology Elective Care 100-day Challenge

The Challenge:
Somerset’s specialist Gastroenterology Team reported that they were seeing a number of people who, with the right support, could have been managed in primary care instead. 

The Solution:
The team wanted a service that could be used by GPs to access rapid telephone advice from a specialist, in order to reduce inappropriate referrals and manage patients more effectively in primary care. Consultant Connect was already used in 71 GP practices in Somerset for advice in other specialties, so the Gastroenterology Team decided Consultant Connect would be the best option.

Making it work:
A Gastroenterology consultant and business manager developed a rota to ensure there was always a specialist available to answer calls during working hours. The rota consisted of four Gastroenterology Consultants at Yeovil District Hospital.

Delivery & Results:
The team identified that GP uptake was key to the success of this intervention; the pathway was emailed to all GP practices via a CCG bulletin.

Consultant Connect went live on 3 April 2017 and as of 3 July, 13 calls had been made to the service:

  • The average call wait was 52 seconds
  • The average call duration was 4 minutes and 23 seconds

As of day 100, 13 calls from GPs had been received, with a referral avoided of 54% of calls.

For more information about this project, email hello@consultantconnect.org.uk or call us on 01865 261467.

Case studies

 

 

We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:

 

 

GP case study: Teledermatology

GP case study: Teledermatology

Dr Claire Kendrick discusses how she uses Safe Clinical Photography (PhotoSAF) on the Consultant Connect App to take pictures of skin conditions.

GP case study: Gastroenterology, Urology, Haematology

GP case study: Gastroenterology, Urology, Haematology

Dr James Smith, a Somerset GP, details how contacting local consultants via rapid Telephone A&G on the Consultant Connect App has benefitted patients.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Clive Anggiansah, a GP in Bexley CCG, discusses how he uses Safe Clinical Photography (PhotoSAF) via the Consultant Connect App to benefit his patients.

GP case study: Vascular Surgery

GP case study: Vascular Surgery

A GP in Somerset CCG avoids admission for a Peripheral Vascular Disease patient by using the Consultant Connect App to get Phone A&G from specialists at his local trust.

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