Optometrist case study: Ophthalmology

Eleanor Coxson describes how she got rapid Ophthalmology Telephone Advice & Guidance for a patient during the COVID-19 pandemic.
“I have found the Consultant Connect App particularly helpful during the current Coronavirus situation where our usual referral pathways have been disrupted; enabling me to reduce unnecessary strain upon our hospital eye service.” Eleanor Coxson
Optometrist case study: Ophthalmology

Eleanor Coxson is an Optometrist at Eyesite Eyecare Centre. Rapid Telephone and Photo Advice & Guidance in this area is commissioned by NHS Coventry and Rugby CCG and provided by Consultant Connect. Eleanor can use the free Consultant Connect App to contact specialist Ophthalmologists and hospital Optometrists regarding patient cases.

We recently contacted Eleanor to ask her about her experience of using Telephone Advice & Guidance during COVID-19. She commented that:

“I have found the Consultant Connect App particularly helpful during the current Coronavirus situation where our usual referral pathways have been disrupted; enabling me to reduce unnecessary strain upon our hospital eye service.”

Eleanor feels very positively about both Telephone Advice & Guidance and Photo Advice & Guidance and says that she “would strongly recommend this service to her colleagues” who require a specialist opinion. With regards to Photo Advice & Guidance, she states that;

“the option of including photographs and OCT images really helps to give a thorough presentation of your patient.”

She also provides the following advice to other optometrists:

“Once you have ended the phone call, make sure you check your phone screen as there will be several outcome options for you to choose from (e.g, discharged, same day referral). This helps to summarise and end the consultation.” Outcomes are used by CCGs and Health Boards to provide accurate data on how the service is improving patient care, so it’s really important for clinicians to take a few seconds to choose the most appropriate option.

Eleanor has provided the following example of how she has used Telephone Advice & Guidance to benefit a patient.

A patient contacted Eleanor remotely. He “was suffering with chronic eyelid dermatitis”. Unfortunately, his “usual treatment regime was not alleviating his symptoms.” Eleanor used the Consultant Connect App to make an Advice & Guidance call to a specialist.”

How Telephone Advice & Guidance helped:

“I found the entire procedure very beneficial as it provides immediate access to advice because your call is answered within seconds. It was helpful to talk through the patient scenario with an expert clinician. In this case, I was connected to a hospital optometrist and there was also an ophthalmologist present. Together, they provided me a clear treatment regime to relay to my patient.”

 

Related case studies

GP case study: Rheumatology/ Haematology

GP case study: Rheumatology/ Haematology

Dr Jonathan Griffin has been a GP for 18 years, he is currently working as a partner in the Penarth Healthcare Partnership in the Vale of Glamorgan, Cardiff.

Area case study: Community Provided Dermatology

Area case study: Community Provided Dermatology

In this article we take a closer look at NHS Birmingham and Solihull CCG’s innovative telederm services set up before COVID-19, now proving perfect for the sudden need for remote consultations.

SE London – A&G tech “comes into its own” during COVID-19

SE London – A&G tech “comes into its own” during COVID-19

What's the impact of using Consultant Connect for Elective Care, Urgent Care and Mental Health in NHS South East London CCG? Their "Enhanced" Advice & Guidance approach has continued to reduce GP referrals whilst supporting clinicians during the pandemic.

GP and Consultant case study: Cardiology

GP and Consultant case study: Cardiology

Dr Patrick Davey is a Consultant Cardiologist on the National Consultant Network. He answers calls from GPs around the country such as Dr Andrew Ross - a GP in Lambeth.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more