5 minutes with a GP

Five months after the Consultant Connect Telephone Advice & Guidance was made available to her practice, Dr Lauret talks to us about what she thinks of the service.
5 minutes with a GP

Dr Naomi Lauret is General Practitioner at Woodlands Surgery in NHS Surrey Heartlands CCG.

Five months after the Consultant Connect Telephone Advice & Guidance was made available to her practice, Dr Lauret talks to us about what she thinks of the service and how using the Consultant Connect App has improved patient care.

1. What would you say are the key benefits you’ve gained since using the Consultant Connect service?

  • “Ability to provide faster and better care for patients
  • Often able to access immediate advice whilst the patient is in the room
  • Improved confidence in treating patients
  • Better informed/increased knowledge from speaking to specialists
  • Reduction in unnecessary referrals
  • Improved integration between local GPs and consultants, resulting in better relationships with consultants.”

2. What do you see as the main benefits to your patients?

  • “It improves their care
  • Patients generally appreciate the input of a consultant
  • Patients get better care faster
  • Unnecessary referrals are reduced.”

3. Do you have feedback about communications received regarding the service? What do you think of the Consultant Connect App?

  • “Communication and information I received from Consultant Connect about the service has been good.
  • Since launch I’ve used the service approximately twice a month
  • The Consultant Connect App is excellent
  • I highly recommend colleagues to use Consultant Connect
  • This service is an improvement on the tools I had before, it’s a great resource!”

4. Can you share a recent example of how the service helped you and a patient?

  • “I wanted some more information on how to manage a fontanelle question for a 13-week old baby
  • I used the Consultant Connect App to speak to a Paediatrician
  • We discussed my questions over the phone
  • This saved an unnecessary referral.”

 

Click here to download a PDF version of the above.

Related case studies

NHS Area Case Study: Teletriage service for two-week wait referrals

NHS Area Case Study: Teletriage service for two-week wait referrals

We are delighted that our Consultant Connect project in County Durham and Darlington NHS Foundation Trust was mentioned in the NHSX Dermatology Digital playbook.

NHS Area Case Study: A teledermatology pilot to improve cancer care in Leeds

NHS Area Case Study: A teledermatology pilot to improve cancer care in Leeds

We are delighted that our Consultant Connect project in Leeds was mentioned in the NHSX Dermatology Digital playbook.

GP case study: Dermatology

GP case study: Dermatology

Dr Dhanveer Virik explains why he likes taking IG secure clinical photos using PhotoSAF on the free Consultant Connect App.

GP case study: Telederm

GP case study: Telederm

A GP in Southwark CCG uses Photo Advice & Guidance to get immediate A&G from the Dermatology Team at his local trust for a patient with a facial rash not responding to treatment.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

5 minutes…. with our Customer Success Lead

Delegates at our COVID Recovery webinar listened to how we are working with 80 areas to help accelerate their COVID-19 recovery. We’ve edited the discussion into a weekly 3 blog article series, this week we are focussing on the use of Advice & Guidance.

read more
5 minutes…. with our Dermatology Lead

Delegates at our COVID Recovery webinar listened to how we are working with 80 areas to help accelerate their COVID-19 recovery. We’ve edited the discussion into a weekly 3 blog article series, this week we are focussing on Dermatology.

read more
5 minutes…. with our Referral Backlog Triage Lead

Delegates at our recent COVID Recovery webinar listened to the collective experience of three of our most senior colleagues who are working with 80 areas to help accelerate their COVID-19 recovery. We’ve edited the discussion into a weekly 3 blog article ‘5 minutes with’ series, starting with a focus on Referral Backlog Triage.

read more