GP case study: Rheumatology

A GP in NHS Somerset CCG used the Consultant Connect App to get A&G from the Rheumatology Team at his local trust for a patient with atypical Polymyalgia Rheumatica presentation.

“Give the App a trial and you will see the benefits on day 1 for GPs, nurse practitioners, patients and secondary care.” Dr Weaver

GP case study: Rheumatology

Dr Weaver works at Grove Surgery in NHS Somerset CCG. He has been a GP for one year and uses the Consultant Connect App to speak to Consultants at Royal United Hospitals Bath NHS Foundation Trust, Somerset NHS Foundation Trust and Yeovil District Hospital NHS Foundation Trust.

Before using the Consultant Connect App, Dr Weaver says that he would get specialist advice using the telephone “often waiting on hold” or would “just refer.” 

He finds the Consultant Connect App to be a better tool for the following reasons:

“[It gives] direct access to consultant level advice. It saves a huge amount of time both for GP (I am often able to sort a problem there and then during a consultation with the patient) and consultant (saves admin time answering advice and guidance letters or clinic slots for things that can be sorted over the phone).”

Dr Weaver provides the following advice to those who are thinking of using the app but who are unsure: “Give it a trial and you will see the benefits on day 1 for GPs, nurse practitioners, patients and secondary care. It has also increased my knowledge by getting instant feedback on challenging cases, when in the past I would not see a clinic letter for many weeks afterwards.”

Below is a recent example of how Dr Weaver has used the app to benefit a patient.
“I saw an elderly gentleman with symptoms suggestive of Polymyalgia Rheumatica, however it was an atypical presentation and I was concerned that I might be missing something (such as underlying cancer) and was not sure whether to initiate treatment or wait for further tests or refer, knowing that a referral could take several weeks. I called the Rheumatology team via the Consultant Connect App and was able to discuss the case in detail with the senior registrar who advised me what tests to organise and when to initiate treatment, as well as a detailed steroid reducing regime.”

How Telephone A&G (via the app) helped:

“The registrar explained all the things that would have been arranged at the first clinic appointment, so I was able to get the ball rolling before the patient would be able to be seen at the clinic. This was a better outcome for the patient who was able to get the right treatment quickly.”  Dr Weaver also commented that use of Telephone Advice & Guidance left both him and the patient feeling “very satisfied with the outcome”.

Click here to view and download PDF version of this case study.

Related case studies

GP case study: Rheumatology

GP case study: Rheumatology

A GP in Lambeth used Telephone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.

GP case study: Gynaecology and Diabetes & Endocrinology

GP case study: Gynaecology and Diabetes & Endocrinology

A GP in NHS South Warwickshire CCG used Telephone Advice & Guidance to get great results for two patients.

GP case study: Paediatrics

GP case study: Paediatrics

A GP in Milton Keynes CCG prevents an emergency situation for an ill baby by using Telephone A&G from her local trust, Milton Keynes University Hospital NHS Foundation Trust.

GP case study: Telederm

GP case study: Telederm

Dr Alice Overbury describes how she uses Photo Advice & Guidance for Teledermatology on the Consultant Connect App.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us


You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more