GP case study: Gastroenterology

A GP in Wiltshire gets rapid Gastroenterology Telephone Advice & Guidance from Royal United Hospitals Bath NHS Foundation Trust.

“You know you will be connected to an experienced consultant who will answer the query, or suggest a treatment.” Dr Pettit

GP case study: Gastroenterology

Dr Pettit (BM FRCGP DRCOG) works at The Tolsey Surgery in Wiltshire. The practice was founded in 1987 and is part of NHS Bath and North East Somerset, Swindon and Wiltshire CCG. She uses Telephone Advice & Guidance to speak to consultants at Royal United Hospitals Bath Trust (RUH) and has been a GP for 25 years.

Before the service was launched in the area in May 2017, Dr Pettit had to contact the on-call team or write a letter. She prefers the immediacy of the Telephone Advice & Guidance service, which is delivered by Consultant Connect and funded by NHS Bath and North East Somerset, Swindon and Wiltshire CCG, as:

“You know you will be connected to an experienced consultant who will answer the query, or suggest a treatment.”

When asked about her advice to GPs who are unsure about the service, Dr Pettit told us:

“When I have used it my queries have been answered quickly and efficiently. Consultants appear very happy to discuss cases in a non-judgemental way.”

Below is an example of a recent clinical issue regarding a patient with on-going gastro problems to use Telephone A&G.

“A patient had on-going problems following amoebic dysentery abroad, protracted diarrhoea despite treatment and negative stool cultures. I was sure he didn’t need an urgent scope, but not sure whether steroids should be used, or if I should refer him in.”

How Telephone A&G helped:

“The consultant suggested the use of a further course of metronidazole, and refer in if still having problems.”
Dr Pettit also commented that both she and the patient “felt reassured that [she] could get access quickly to a consultant opinion.”

Click here to view and download PDF version of this case study.

Related case studies

GP case study: Haematology

GP case study: Haematology

Dr Anuradha Giri outlines her experience of using rapid Telephone Advice & Guidance to discuss patient cases with consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.

GP case study: Dermatology

GP case study: Dermatology

Dr Karen Grossmark, a GP at PHGH Doctors in Barnet describes why she finds Photo Advice & Guidance a brilliant tool and how she uses it to improve patient care.

Paramedic case study: Emergency Medicine

Paramedic case study: Emergency Medicine

Michael Muir, Clinical Stroke Lead and paramedic at the Scottish Ambulance Service, describes how he uses Telephone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside Health Board.

GP case study: Answering SCAS calls

GP case study: Answering SCAS calls

Dr Steve Doyle explains why he answers Telephone Advice & Guidance calls from 999 ambulance crews and clinical support desk staff during COVID-19.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Consultant Connect in Scientific Journal

Consultant Connect has been included in a new ‘first of its kind’ scientific article ‘Development and rapid evaluation of services to support the physical health of people using psychiatric inpatient units during the COVID-19 pandemic: study protocol’ published by Williams et al. with Implementation Science Communications.

read more