GP case study: Gastroenterology

A GP in Wiltshire gets rapid Gastroenterology Telephone Advice & Guidance from Royal United Hospitals Bath NHS Foundation Trust.

“You know you will be connected to an experienced consultant who will answer the query, or suggest a treatment.” Dr Pettit

GP case study: Gastroenterology

Dr Pettit (BM FRCGP DRCOG) works at The Tolsey Surgery in Wiltshire. The practice was founded in 1987 and is part of NHS Bath and North East Somerset, Swindon and Wiltshire CCG. She uses Telephone Advice & Guidance to speak to consultants at Royal United Hospitals Bath Trust (RUH) and has been a GP for 25 years.

Before the service was launched in the area in May 2017, Dr Pettit had to contact the on-call team or write a letter. She prefers the immediacy of the Telephone Advice & Guidance service, which is delivered by Consultant Connect and funded by NHS Bath and North East Somerset, Swindon and Wiltshire CCG, as:

“You know you will be connected to an experienced consultant who will answer the query, or suggest a treatment.”

When asked about her advice to GPs who are unsure about the service, Dr Pettit told us:

“When I have used it my queries have been answered quickly and efficiently. Consultants appear very happy to discuss cases in a non-judgemental way.”

Below is an example of a recent clinical issue regarding a patient with on-going gastro problems to use Telephone A&G.

“A patient had on-going problems following amoebic dysentery abroad, protracted diarrhoea despite treatment and negative stool cultures. I was sure he didn’t need an urgent scope, but not sure whether steroids should be used, or if I should refer him in.”

How Telephone A&G helped:

“The consultant suggested the use of a further course of metronidazole, and refer in if still having problems.”
Dr Pettit also commented that both she and the patient “felt reassured that [she] could get access quickly to a consultant opinion.”

Click here to view and download PDF version of this case study.

Related case studies

Area Case Study | Front door Triage in Northamptonshire

Area Case Study | Front door Triage in Northamptonshire

It’s been over two months since Northampton General Hospital started using Consultant Connect’s Referral Triage service.

GP case study: Orthopaedics

GP case study: Orthopaedics

Dr Manjushree Pande details how the NHS Doncaster CCG Telephone Advice & Guidance service enables her to speak to consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.

Paramedic case study: Emergency Medicine

Paramedic case study: Emergency Medicine

Keith Dickinson, a paramedic at the Scottish Ambulance Service, describes how he uses Telephone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside Health Board.

NHS Area Case Study: Teledermatology using e-Referral Service advice and guidance

NHS Area Case Study: Teledermatology using e-Referral Service advice and guidance

We are delighted that our Consultant Connect project at the Royal Devon and Exeter Hospital was mentioned in the NHSX Dermatology Digital playbook.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more