GP case study: Gastroenterology

A GP in Wiltshire CCG explains how she used Phone Advice & Guidance to get immediate A&G from Royal United Hospitals Bath NHS Foundation Trust for a complex gastro case.

“You know you will be connected to an experienced consultant who will answer the query, or suggest a treatment.” Dr Pettit

GP case study: Gastroenterology

Dr Pettit (BM FRCGP DRCOG) works at The Tolsey Surgery in Wiltshire. The practice was founded in 1987 and is part of Wiltshire CCG. She uses Telephone Advice & Guidance to speak to consultants at Royal United Hospitals Bath Trust (RUH) and has been a GP for 25 years.

Before the service was launched in the area in May 2017, Dr Pettit had to contact the on-call team or write a letter. She prefers the immediacy of the Phone Advice & Guidance service, which is delivered by Consultant Connect and funded by Wiltshire CCG, as:

“You know you will be connected to an experienced consultant who will answer the query, or suggest a treatment.”

When asked about her advice to GPs who are unsure about the service, Dr Pettit told us:

“When I have used it my queries have been answered quickly and efficiently. Consultants appear very happy to discuss cases in a non-judgemental way.”

Below is an example of a recent clinical issue regarding a patient with on-going gastro problems to use Phone A&G.

“A patient had on-going problems following amoebic dysentery abroad, protracted diarrhoea despite treatment and negative stool cultures. I was sure he didn’t need an urgent scope, but not sure whether steroids should be used, or if I should refer him in.”

How Phone A&G helped:

“The consultant suggested the use of a further course of metronidazole, and refer in if still having problems.”
Dr Pettit also commented that both she and the patient “felt reassured that [she] could get access quickly to a consultant opinion.”

Click here to view and download PDF version of this case study.

Related case studies

NWAS Case study: ICC Hubs

NWAS Case study: ICC Hubs

Jayne Gilbert from the North West Ambulance Service NHS Trust explains how paramedics use Consultant Connect to speak to ICC Hubs.

GP case study: Spinal Issues

GP case study: Spinal Issues

Dr Robert Weaver describes his experience of using Telephone Advice & Guidance on the Consultant Connect App to rapidly speak to consultants.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Chris Phillips, a GP in Oxfordshire, describes the benefits of using the Consultant Connect App to take clinical photos.

Optometrist case study: Ophthalmology

Optometrist case study: Ophthalmology

Eleanor Coxson describes how she got rapid Ophthalmology Telephone Advice & Guidance for a patient during the COVID-19 pandemic.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

5 ways COVID affected NHS Advice & Guidance

We wrote recently about the “new normal” in healthcare. In our view, technologies which help patients avoid physical appointments are here to stay. Here’s how Advice and Guidance changed to become a central part of the new landscape…

read more
BBC Briefings | Consultant Connect mentioned in Welsh Government Update

The decision of the Welsh Government to commission Consultant Connect’s communication platform for ALL clinicians in Wales is an example of rapid innovation at scale to bring tangible, long-term benefits to patients and NHS Wales. It also means that over 25 million patients are now covered by Consultant Connect in the UK. Listen to the health minister mention Consultant Connect in his address to the press on 2nd June 2020.

read more
Worried about waiting lists?

The NHS is going to have to deal with the spike in demand as a knock-on from the pandemic. This article considers an NHS tool that is already being used which could reduce waiting lists by half.

read more