GP case study: Elderly Care
Dr Mullin is a GP at Dr Hardie & Partners. The surgery has had access to immediate Phone Advice & Guidance (which is commissioned by the Health Board and provided by Consultant Connect) since October 2018. She has been a GP for 25 years and uses the service to speak to consultants at Queen Elizabeth University Hospital.
One of the benefits of Phone Advice & Guidance is that it is a lot quicker than calling through switchboard as GPs are often able to immediately speak to a consultant (calls are answered in around 23 seconds – current average).
Dr Mullin comments that, before the service was introduced in her area, she had to:
“Send an email or phone the department secretary and leave a message.”
She prefers to use Phone Advice & Guidance as she gets a:
“Direct response from a consultant without having to wait for a call back or an email.”
This has many benefits for patients and GPs as both are able to get immediate advice. Dr Mullin gives the following recommendation to GPs who are unsure about using Phone Advice & Guidance:
“The service is an excellent resource for complex patients with concerning symptoms or findings that do not merit a same day admission but should prompt urgent specialist review during daytime/office hours.”
We asked Dr Mullin to provide a recent clinical example of how she has used immediate Phone Advice & Guidance to benefit a patient.
An 88-year-old patient was “found to be profoundly hyponatraemic (causing bradycardia and dizziness).” He had “recently undergone tests to investigate retinal artery occlusion.” Urea and Electrolyte results came back late from the lab. Using Consultant Connect’s Phone Advice & Guidance service, Dr Mullin was able to immediately contact a consultant at Queen Elizabeth University Hospital to discuss the follow up options.
How Phone Advice & Guidance helped:
The patient was “seen at the Department for Medicine for the Elderly the following day where appropriate investigations were performed, and his medication was reviewed.” Dr Mullin says that “this avoided a late evening admission as [she] could discuss the patient’s current functional status with the consultant planning the follow up (which was very prompt).” As a result of using Phone Advice & Guidance, an “unnecessary admission” was avoided.
We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:
This feature, created by HSJ in co-operation with NHS Heywood, Middleton and Rochdale CCG and East Suffolk and North Essex Foundation Trust shares the impact of networks in supporting primary care.
A GP in NHS Tayside Health Board avoids admission for patient with possible pneumonia of influenza by using Phone A&G to speak to a specialist at Ninewells Hospital.
The Clinical Lead for Emergency Medicine at Ninewells Hospital in NHS Tayside discusses how consultants at the hospital answer calls from Junior Doctors, doctors working in Primary Care and their
Find out why our project in Somerset features in the NHS England’s Elective Care Transformation Programme’s “Gastroenterology Elective Care Handbook & Case Studies.”
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
Most Read Articles
The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article. ...read more
Regular readers will know that the Elective Care Transformation Team at NHS England is busy producing a series of handbooks to help Trusts and commissioners to manage rising demand across certain clinical specialties. We were delighted to be included in the gastro...read more
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using...read more
Consultant Connect wins the Barclays Award for Innovation at The Oxford Trust Enterprise Awards 2018. The Barclays Award for Innovation, is part of the Oxford Trust Enterprise Awards. It is given to a company whose innovation is having a major impact on the industry...read more
When the BBC published the performance of 133 Trusts in October, Luton and Dunstable University Hospital NHS Trust was ranked first for A&E. 98.6% of patients attending A&E at Luton and Dunstable were treated within 4 hours, compared with an average of 90.1%...read more
One of our customers is a CCG that has been piloting four specialties on Consultant Connect for the last six months. Interestingly, though, they are one of three CCGs that feed into the local Trust. The other CCGs offer written Advice & Guidance (through e-RS) and...read more
Never miss a Blog post
Enter your email address to receive notifications of our latest articles
Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206
01865 261 467