GP case study: Elderly Care

A GP in Greater Glasgow and Clyde Health Board uses Phone Advice & Guidance to avoid a late evening admission for an elderly patient.

“The service is an excellent resource for complex patients with concerning symptoms or findings that do not merit a same day admission but should prompt urgent specialist review during daytime/office hours.” Dr Mullin

GP case study: Elderly Care

Dr Mullin is a GP at Dr Hardie & Partners. The surgery has had access to immediate Phone Advice & Guidance (which is commissioned by the Health Board and provided by Consultant Connect) since October 2018. She has been a GP for 25 years and uses the service to speak to consultants at Queen Elizabeth University Hospital.

One of the benefits of Phone Advice & Guidance is that it is a lot quicker than calling through switchboard as GPs are often able to immediately speak to a consultant (calls are answered in around 23 seconds – current average).

Dr Mullin comments that, before the service was introduced in her area, she had to:
“Send an email or phone the department secretary and leave a message.”

She prefers to use Phone Advice & Guidance as she gets a:
“Direct response from a consultant without having to wait for a call back or an email.”

This has many benefits for patients and GPs as both are able to get immediate advice. Dr Mullin gives the following recommendation to GPs who are unsure about using Phone Advice & Guidance:

“The service is an excellent resource for complex patients with concerning symptoms or findings that do not merit a same day admission but should prompt urgent specialist review during daytime/office hours.”

We asked Dr Mullin to provide a recent clinical example of how she has used immediate Phone Advice & Guidance to benefit a patient.

An 88-year-old patient was “found to be profoundly hyponatraemic (causing bradycardia and dizziness).” He had “recently undergone tests to investigate retinal artery occlusion.” Urea and Electrolyte results came back late from the lab. Using Consultant Connect’s Phone Advice & Guidance service, Dr Mullin was able to immediately contact a consultant at Queen Elizabeth University Hospital to discuss the follow up options.

 

How Phone Advice & Guidance helped:

The patient was “seen at the Department for Medicine for the Elderly the following day where appropriate investigations were performed, and his medication was reviewed.” Dr Mullin says that “this avoided a late evening admission as [she] could discuss the patient’s current functional status with the consultant planning the follow up (which was very prompt).” As a result of using Phone Advice & Guidance, an “unnecessary admission” was avoided.

Click here to view and download a PDF version of this case study.

Case studies

 

 

We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:

 

 

GP case study: Teledermatology via the Consultant Connect App

GP case study: Teledermatology via the Consultant Connect App

In this video, GPs in Solihull explain how using Photo A&G through the Consultant Connect App allows them to share images directly with a community GPER.

GP case study: Dermatology

GP case study: Dermatology

Dr Dhanveer Virik explains why he likes taking IG secure clinical photos using PhotoSAF on the free Consultant Connect App.

GP case study: Teledermatology

GP case study: Teledermatology

Dr Alice Overbury describes how she uses Photo Advice & Guidance for Teledermatology on the Consultant Connect App.

Doctors on speed dial

Doctors on speed dial

The Guardian uncovers the cutting-edge tech transforming healthcare in this feature created in co-operation with the Royal United Hospitals Bath and NHS Bath and North East Somerset CCG.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

Using out-of-area NHS consultants to support Advice & Guidance

One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using consultant admin time, for example, to squeeze in advice & guidance […]

read more
NHS Business Case Example

Writing a strong NHS business case for Advice & Guidance can make all the difference. That’s why we are sharing this real-life example.

read more
Still the easiest bit of the NHS Long Term Plan?

When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.

read more

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
hello@consultantconnect.org.uk
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd