GP case study: Cardiology
Dr Lorna Burn works at the Mayflower Medical Centre which is part of North East Essex CCG. She uses Phone Advice & Guidance to speak to local consultants at East Suffolk and North Essex NHS Foundation Trust (ESNEFT) and has been a doctor for 10 years.
Phone Advice & Guidance has been available in North East Essex since June 2015. Prior to this, Dr Burn had to leave messages with consultant secretaries. She writes that Phone Advice & Guidance is a better tool as: “It used to be very hit and miss as to when consultants would get the message and if they would get back to you. Consultant Connect provides an immediate and direct line to consultants to enable prompt advice and management.”
Dr Burn provides the following advice to GPs who are thinking about using the service:
“The consultants are all very friendly and approachable. It benefits the patients, primary and secondary care to have open channels of communication.”
You can find a recent example below of how Dr Burn has used Phone Advice & Guidance to benefit her patients.
“An elderly patient with heart failure complicated by a valve prolapse was under my care. Her management was delicate as she has co-existing renal failure that meant it was difficult to balance her diuretics and manage her polypharmacy. I was able to contact her cardiologist via Phone Advice & Guidance and get advice one day when she was unwell. I was able to establish what an acceptable renal function for her would be with the new diuretic regime, and also second and third line drugs to try next. Finally the consultant gave me advice on when she would need admission.”
How Phone A&G helped:
“I was able to avoid admitting the patient and she remained in her own home whilst I adjusted her medication, which is what she wanted. Having a clear plan gave her reassurance and me confidence to manage her when she was more unwell.”
Related case studies
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to NGH to ask exactly that question.
Dr Chris Phillips, a GP in Oxfordshire, describes the benefits of using the Consultant Connect App to take clinical photos.
Dr Manmit Kaur, a consultant on the National Consultant Network, answers a GP's Phone Advice & Guidance call - avoiding unnecessary referral for a patient with long history of body pain.
An Advanced Paramedic Practitioner in Milton Keynes, describes how he safely uses his mobile to take clinical photos in both a surgery setting and when visiting patients at home.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
Join a webinar
Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.
Join our mailing list
Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.
Most Read Articles
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it. Whether the requests come in from GPs by phone or in writing, most clinicians are expected to respond whilst also doing their day job. This can mean using consultant admin time, for example, to squeeze in advice & guidance […]read more
Writing a strong NHS business case for Advice & Guidance can make all the difference. That’s why we are sharing this real-life example.read more
We have recently been working with NHS Dorset CCG to create a free guide for taking the best photos for Teledermatology. Read on to find out more.read more
When the NHS LTP was published we recommended that local commissioners and Trusts could approach the challenge by looking for the easiest bits of the plan to gain quick, high-impact wins. Nine months on, we reflect on these recommendations.read more
One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it – particularly during winter. The good news is that there’s now a way you can “switch on / switch off” additional consultant resource this winter.read more
Just a few weeks ago, we were included in the “rethinking referrals” part of the Neurology handbook. You can access the full handbook here.read more
Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206
01865 261 467