GP case study: COVID Vaccine – Advice Line Case Study

The GP used the Consultant Connect App to contact a local immunologist from the local hospital and was able to feedback the reply to the patient the same day.

“It provides rapid connection to local consultants which saves time and also helps avoid unnecessary admissions and referrals. Using the service enables a quicker and more efficient way to manage patients.”

GP case study: COVID Vaccine – Advice Line Case Study
Before Consultant Connect was introduced, the GP explained that for urgent queries, they would ring the hospital switchboard to connect to the relevant specialty on-call consultant/registrar or would request to connect to the secretaries and leave a request with them directly or on their answering machine for a call back.
 
“This was a time-consuming process and wasn’t practical for our busy surgery.”

For anything that wasn’t urgent, it would involve the GP writing a referral or using Advice & Guidance through NHS Choose and Book. The GP explained:

“both of which cause delay in management of a patient.”

The GP finds Telephone Advice & Guidance via the Consultant Connect App a better tool:

“It provides rapid connection to local consultants which saves time and also helps avoid unnecessary admissions and referrals. Using the service enables a quicker and more efficient way to manage patients.”

 

Initial Patient Presentation

The GP had a visit from an elderly male patient who had experienced an anaphylactic reaction to the Cholera vaccine when he was young and was told to avoid any vaccines in future. He had not had 
any vaccinations since then but was quite keen to have the COVID-19 vaccine. However he was very concerned and anxious, wishing to get advice from the immunologists and have allergy tests, if needed.

 

 

How Telephone Advice & Guidance helped the patient

The GP used the Consultant Connect App to contact a local immunologist from the local hospital and was able to feedback the reply to the patient the same day. The patient felt reassured and was grateful for a quick answer from the expert to his concerns. He was then able to have his COVID-19 vaccine in the same week.

 

 

How Telephone Advice & Guidance helped the GP

The GP was able to quickly access the specialty via the Consultant Connect App (all local specialty numbers are pre-programmed in), resulting in a same day reply to the patient.

 

Related case studies

GP Case Study: Cardiology

GP Case Study: Cardiology

In October 2021, Telephone Advice & Guidance via Consultant Connect was launched in NHS West Essex CCG. Since the launch, over 60% of GP surgeries and more than 90 GPs have used the service.

Consultant Connect one year on – aiming big and improving communication

Consultant Connect one year on – aiming big and improving communication

Ray McGrath reflects on a year of Consultant Connect – an initiative to improve communications across King’s Health Partners to improve the physical health of patients with serious mental illnesses.

GP case study: Paediatrics

GP case study: Paediatrics

A GP in Milton Keynes CCG prevents an emergency situation for an ill baby by using Telephone A&G from her local trust, Milton Keynes University Hospital NHS Foundation Trust.

Nurse case study: Diabetic Podiatry

Nurse case study: Diabetic Podiatry

Sylvanna Sandhu, a Diabetes Foot Nurse Specialist in South Warwickshire, describes how she uses Photo Advice & Guidance on the Consultant Connect App.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

How to help your Junior Doctors

If the NHS is to attract and maintain the best staff to care for its patients, urgent steps need to be taken to support and motivate the junior doctors who work within it. That’s where professional-to-professional advice systems come in.

read more
Consultant Connect & System EROC

As an established NHS data stakeholder, we have extended our existing collaborations with NHS England to work closely with the EROC team to support the new coding and reporting requirements. Find out how…

read more
How Dermatology is changing

Dr Nambi shares his experience of how dermatology pathways and practices have evolved over the last 12 months, and how the Consultant Connect teledermatology service together with dermoscopy has helped improve the quality of referrals, whilst reducing demand on secondary care throughout the pandemic

read more
3 examples of successful accelerator bids

NHS England and NHS Improvement introduced an ‘Elective Recovery – Accelerator Systems proposal’ in April 2021. In this article, we share how ‘Accelerator Systems’ are using Consultant Connect to restore activity.

read more