Consultants case study: a Trust’s view

In this video, consultants from Western Sussex Hospitals NHS Foundation Trust share their thoughts on the benefits of using the Phone Advice & Guidance service.
Consultants case study: a Trust’s view

Our project at Western Sussex Hospitals NHS Foundation Trust (WSH), which is commissioned by Coastal West Sussex CCG, has been running since May 2016 and is having a really positive impact on patient care. GPs are able to choose from 4 specialties available locally and to date, approximately 60% of calls have resulted in patients avoiding an unnecessary trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.

One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to the trust to ask exactly that question. The short film features interviews with consultants from paediatrics and gynaecology specialties.

Related case studies

GP case study: Diabetes

GP case study: Diabetes

A GP in South Warwickshire CCG used Phone Advice & Guidance to get A&G from South Warwickshire NHS Foundation Trust, and gets great results for a diabetes patient.

GP case study: Gynaecology

GP case study: Gynaecology

A GP in South Warwickshire CCG avoids acute admission for a cancer patient by using Phone A&G from her local trust, South Warwickshire NHS Foundation Trust.

GP case study: Rheumatology

GP case study: Rheumatology

A GP in Lambeth used Phone Advice & Guidance to get A&G from the Rheumatology Team at her local trust for an elderly patient with swollen lower legs and joint pain.

Consultant case study: Elderly Care

Consultant case study: Elderly Care

Dr Barnes, a consultant in Sunderland, answers a Phone Advice & Guidance call and avoids an admission for an elderly patient.

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