Consultants case study: a Trust’s view
Consultants case study: a Trust’s view
Our project at Western Sussex Hospitals NHS Foundation Trust (WSH), which is commissioned by Coastal West Sussex CCG, has been running since May 2016 and is having a really positive impact on patient care. GPs are able to choose from 4 specialties available locally and to date, approximately 60% of calls have resulted in patients avoiding an unnecessary trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to the trust to ask exactly that question. The short film features interviews with consultants from paediatrics and gynaecology specialties.
Related case studies
Tackling the Four-Hour A&E Target
This feature, created by HSJ in co-operation with Luton & Dunstable University Hospital, shares key ingredients for meeting the Four-Hour A&E target successfully.
GP and Consultant case study: Cardiology
Dr Patrick Davey is a Consultant Cardiologist on the National Consultant Network. He answers calls from GPs around the country such as Dr Andrew Ross - a GP in Lambeth.
GP case study: Orthopaedics
Dr Manjushree Pande details how the NHS Doncaster CCG Telephone Advice & Guidance service enables her to speak to consultants at Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust.
GP case study: Gastroenterology
A GP in Wiltshire CCG explains how she used Phone Advice & Guidance to get immediate A&G from Royal United Hospitals Bath NHS Foundation Trust for a complex gastro case.
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