Consultants case study: a Trust’s view

In this video, consultants from Western Sussex Hospitals NHS Foundation Trust share their thoughts on the benefits of using the Phone Advice & Guidance service.

Consultants case study: a Trust’s view

Our project at Western Sussex Hospitals NHS Foundation Trust (WSH), which is commissioned by Coastal West Sussex CCG, has been running since May 2016 and is having a really positive impact on patient care. GPs are able to choose from 4 specialties available locally and to date, approximately 60% of calls have resulted in patients avoiding an unnecessary trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.

One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to the trust to ask exactly that question. The short film features interviews with consultants from paediatrics and gynaecology specialties.

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