Consultants case study: a Trust’s view
Our project at Western Sussex Hospitals NHS Foundation Trust (WSH), which is commissioned by Coastal West Sussex CCG, has been running since May 2016 and is having a really positive impact on patient care. GPs are able to choose from 4 specialties available locally and to date, approximately 60% of calls have resulted in patients avoiding an unnecessary trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to the trust to ask exactly that question. The short film features interviews with consultants from paediatrics and gynaecology specialties.
Related case studies
GP case study: Vascular Surgery
A GP in Somerset CCG avoids admission for a Peripheral Vascular Disease patient by using the Consultant Connect App to get Phone A&G from specialists at his local trust.
GP case study: Teledermatology
A GP in Southwark CCG uses Photo Advice & Guidance to get immediate A&G from the Dermatology Team at her local trust for a child with a body rash and a history of eczema.
Doctors on speed dial
The Guardian uncovers the cutting-edge tech transforming healthcare in this feature created in co-operation with the Royal United Hospitals Bath and NHS Bath and North East Somerset CCG.
GP case study: Paediatrics
A GP in Milton Keynes CCG prevents an emergency situation for an ill baby by using Phone A&G from her local trust, Milton Keynes University Hospital NHS Foundation Trust.
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