Consultants case study: a Trust’s view
Our project at Western Sussex Hospitals NHS Foundation Trust (WSH), which is commissioned by Coastal West Sussex CCG, has been running since May 2016 and is having a really positive impact on patient care. GPs are able to choose from 4 specialties available locally and to date, approximately 60% of calls have resulted in patients avoiding an unnecessary trip to hospital. This is fantastic for patients and good news for the Trust and commissioners too.
One of the most common questions we encounter when discussing Phone Advice & Guidance is “what do the consultants think about it?” We sent a film crew to the trust to ask exactly that question. The short film features interviews with consultants from paediatrics and gynaecology specialties.
Related case studies
GP case study: Gastroenterology
A GP in Wiltshire CCG explains how she used Phone Advice & Guidance to get immediate A&G from Royal United Hospitals Bath NHS Foundation Trust for a complex gastro case.
Paramedic case study: Emergency Medicine
Michael Muir, Clinical Stroke Lead and paramedic at the Scottish Ambulance Service, describes how he uses Phone Advice & Guidance to speak to consultants at Ninewells Hospital at NHS Tayside ...
GP case study: Teledermatology
A GP in Southwark CCG uses Photo Advice & Guidance to get immediate A&G from the Dermatology Team at his local trust for a patient with a facial rash not responding to treatment.
GP case study: Elderly Care
A GP in Greater Glasgow and Clyde Health Board uses Phone Advice & Guidance to avoid a late evening admission for an elderly patient.
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