Dr Firas Arnaout has been a Trauma & Orthopaedics consultant for 2 years and currently works at Practice Plus Group Hospital in Shepton Mallet, Somerset. He answers Telephone Advice & Guidance calls on Consultant Connect’s National Consultant Network, from primary care clinicians around the country.
Dr Arnaout enjoys answering Telephone Advice & Guidance calls from GPs, he explains:
“I get immense satisfaction from being able to help in these very difficult times.”
We asked Dr Arnaout if he had anything he’d like to pass on to GPs:
“Please don’t hesitate to contact us. We understand and listen to you, and our advice can save you time, to allow you to focus on your patients.”
Initial Patient Presentation
A GP used Consultant Connect’s Telephone Advice & Guidance service to quickly contact out-of-area Trauma & Orthopaedics consultant Dr Firas Arnaout, about an elderly male patient. The patient had a soft tissue swelling in the thigh and a history of a minor trauma (which the patient assumed was muscle sprain). The lump was getting bigger despite rest. This was a typical but rare case of soft tissue/muscle sarcoma.
How using the service helped
The consultant advised the GP to urgently refer the patient via the 2 week wait pathway to the local Musculoskeletal (MSK) tumour service. This meant the patient’s care was expedited and they got the right care faster.
“We as consultants have a duty to support GPs who are under a lot of pressure to process a large number of referrals. This Advice & Guidance service can save patient’s time, avoid stress and complications. We can also save NHS resources by directing the GP to the most appropriate next step in the patient’s management.”