National Network case study: Haematology
Dr Kaur is a Consultant Haematologist at Luton and Dunstable University Hospitals NHS Foundation Trust. She has been a consultant for two years and joined the National Consultant Network, in October 2018, answering Phone Advice & Guidance calls from GPs across the UK.
Since joining the National Consultant Network, Dr Kaur has enjoyed answering calls from GPs, saying the benefits include:
“Knowing I am able to help educate and guide GPs.”
We asked Dr Kaur what advice she would give to consultants who are thinking about joining the National Consultant Network but are unsure:
“It’s a good way for them to keep up their regular practice of clinical advice – in addition to the benefits it brings to patients and their local departments by helping to avoid unnecessary referrals.”
Regarding GPs who are unsure about contacting a consultant on the National Consultant Network because they are not in their local area, Dr Kaur gives this advice:
“If you’re uncertain about a case it is always worth discussing your concerns and questions as the patient might be in a situation that needs further attention.”
We asked Dr Kaur to provide a recent example of the advice she gave a GP regarding a patient.
A GP used Phone Advice & Guidance to contact Dr Kaur about a patient as they were unsure “which investigations or whether a referral was needed for a patient with a long history of non-specific body pain and a slightly raised kappa light chain level.”
How Phone Advice & Guidance through the National Network helped:
During the conversation, Dr Kaur explained “that a normal haemoglobin, creatinine and the very slight increase in kappa light chains, in the setting of a normal serum protein electrophoresis meant that this did not warrant a referral.”
Instead Dr Kaur advised the GP to “check the patient’s calcium level for completeness and check the serum free light chains in 12 months.”
We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,900 GP practices. Find out how we help them:
Jayne Gilbert from the North West Ambulance Service NHS Trust explains how paramedics use Consultant Connect to speak to ICC Hubs.
The Clinical Lead for Emergency Medicine at Ninewells Hospital in NHS Tayside discusses how consultants at the hospital answer calls from Junior Doctors, doctors working in Primary Care and their
60% of submitted cases do not need to be seen by Dermatology Services in Dorset. Watch this video to find out more.
A GP in Milton Keynes CCG prevents an emergency situation for an ill baby by using Phone A&G from her local trust, Milton Keynes University Hospital NHS Foundation Trust.
For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.
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