National Network case study: Haematology

Dr Manmit Kaur, a consultant on the National Consultant Network, answers a GP's Phone Advice & Guidance call - avoiding unnecessary referral for a patient with long history of body pain.

“If you’re uncertain about a case it is always worth discussing your concerns and questions as the patient might be in a situation that needs further attention.” Dr Kaur

National Network case study: Haematology
 

Dr Kaur is a Consultant Haematologist at Luton and Dunstable University Hospitals NHS Foundation Trust. She has been a consultant for two years and joined the National Consultant Network, in October 2018, answering Phone Advice & Guidance calls from GPs across the UK.

Since joining the National Consultant Network, Dr Kaur has enjoyed answering calls from GPs, saying the benefits include:

“Knowing I am able to help educate and guide GPs.”

We asked Dr Kaur what advice she would give to consultants who are thinking about joining the National Consultant Network but are unsure:

“It’s a good way for them to keep up their regular practice of clinical advice – in addition to the benefits it brings to patients and their local departments by helping to avoid unnecessary referrals.”

Regarding GPs who are unsure about contacting a consultant on the National Consultant Network because they are not in their local area, Dr Kaur gives this advice:

“If you’re uncertain about a case it is always worth discussing your concerns and questions as the patient might be in a situation that needs further attention.”

We asked Dr Kaur to provide a recent example of the advice she gave a GP regarding a patient.

A GP used Phone Advice & Guidance to contact Dr Kaur about a patient as they were unsure “which investigations or whether a referral was needed for a patient with a long history of non-specific body pain and a slightly raised kappa light chain level.”


How Phone Advice & Guidance through the National Network helped:

During the conversation, Dr Kaur explained “that a normal haemoglobin, creatinine and the very slight increase in kappa light chains, in the setting of a normal serum protein electrophoresis meant that this did not warrant a referral.”

Instead Dr Kaur advised the GP to “check the patient’s calcium level for completeness and check the serum free light chains in 12 months.”

 

Click here to view and download a PDF version of this case study.

Case studies

We work with over 60 CCGs/Health Boards, 50 Hospitals, and 2,500 GP practices. Find out how we help them:

Consultants case study: a Trust’s view

Consultants case study: a Trust’s view

In this video, consultants from Western Sussex Hospitals NHS Foundation Trust share their thoughts on the benefits of using the Phone Advice & Guidance service.

A Doctor Writes: “Wonderful Work in Sunderland”

A Doctor Writes: “Wonderful Work in Sunderland”

In this article Dr Griffiths reflects on the inspirational nature of Sunderland’s Ambulatory Emergency Care (AEC) project.

National Network case study: Haematology

National Network case study: Haematology

Dr Manmit Kaur, a consultant on the National Consultant Network, answers a GP's Phone Advice & Guidance call - avoiding unnecessary referral for a patient with long history of body pain.

National Network case study: Cardiology

National Network case study: Cardiology

Dr Davey, a consultant on the National Network, answers a GP's Phone Advice & Guidance call - preventing a possible stroke for a patient.

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.

Recent tweets

Contact us

Permissions

You can view our Terms & Conditions here.

Most Read Articles

8 NHS areas where communication is improving patient care

The 8 NHS areas described below have one thing in common - they've all made it radically quicker for clinicians, paramedics etc. to communicate about patients using telephone and photo Advice & Guidance. Click here to download a PDF version of this article.  ...

read more
Consultant Connect cited in new NHS specialty handbooks

Regular readers will know that the Elective Care Transformation Team at NHS England is busy producing a series of handbooks to help Trusts and commissioners to manage rising demand across certain clinical specialties. We were delighted to be included in the gastro...

read more
Working with the #1 Trust for A&E

When the BBC published the performance of 133 Trusts in October, Luton and Dunstable University Hospital NHS Trust was ranked first for A&E. 98.6% of patients attending A&E at Luton and Dunstable were treated within 4 hours, compared with an average of 90.1%...

read more
The 3 Things That Mean GPs Will Use Advice & Guidance

One of our customers is a CCG that has been piloting four specialties on Consultant Connect for the last six months. Interestingly, though, they are one of three CCGs that feed into the local Trust. The other CCGs offer written Advice & Guidance (through e-RS) and...

read more

Never miss a Blog post

Enter your email address to receive notifications of our latest articles

Let's Talk

Find Us

Consultant Connect Ltd
One St Aldates, Oxford, OX1 1DE
Company registered in England & Wales.
Company number 09488206

Press Contact
hello@consultantconnect.org.uk
01865 261 467

Copyright © Consultant Connect Ltd | Site by Herd