Call For Pilot Areas – “Patient Connect” For Patients With Long Term Conditions

Published: 25th January 2017

We have recently been contacted by a Trust, which asked whether we could assist them in setting up a telephone line for a group of patients that suffer from a long term condition. The clinical specialty concerned offers phone appointments for some of its patients who need a regular nurse consultation and also allows some patients to contact consultants / nurses direct. 

In particular, the approach we have discussed offers clinical teams:

  • Ability to connect patients with individual clinicians OR teams of clinicians
  • Ability to include mobile phones or landlines whilst keeping these numbers confidential
  • Ability to manage the hours of service availability (ie. when calls might be routed to these mobile phones or landlines)
  • Complete call data available in real time
  • Call recordings for every call, for medico-legal purposes
  • Call tracking by patient
  • Call tracking by clinician / clinic
  • Opportunity to refresh access numbers to restrict access to current patient cohort
  • Opportunity to record outcomes / classify calls

We have agreed to pilot this approach with the Trust concerned, but would like to ask other Trusts / CCGs that are interested in this approach to contact us to discuss a pilot. Although there are costs associated with these pilots, these will be subsidised by Consultant Connect. 

To enquire, please call us on 01865 261467 or email

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