Better Patient Care and Over £1m Savings Get Consultant Connect In The News

Published: 7th September 2017

We are delighted to report that Consultant Connect has hit the headlines in three regional publications this week. The Bath Echo, Harrow Times and Pharmacy Choice wrote about our projects in Bath, Harrow and Birmingham respectively. The articles focused on the fact that, across those projects, GPs using Consultant Connect helped nearly 4,000 patients to avoid the inconvenience of an avoidable trip to hospital.

These avoided hospital appointments saved the NHS more than £1 million in 18 months. Jonathan Patrick, CEO of Consultant Connect, said “It’s great that the press has picked up a story which is such good news. Our customers are all focused on improving patient care and deserve to be recognised for trying something new that has really worked in practice. Advice & Guidance is about patients getting the right care first time. For many patients, their GP can give them that care with a bit of help and advice from a specialist. If a trip to hospital is necessary, though, the patient will know it is absolutely necessary. There are a number of patients whose lives have been saved by clinicians speaking on Consultant Connect and identifying life-threatening conditions that needed immediate action, this is where telephone Advice & Guidance is arguably most valuable.

We’ve reproduced the text from the article in the Bath Echo below, but you can access the original of each of the articles by clicking on the links below:

Bath Echo article:

New service saves NHS an estimated £500k by helping to avoid trips to RUH

More than 1500 patients in Bath were spared an avoidable visit to hospital when GPs used a new service to call local specialists for immediate advice, according to newly released figures.

Consultant Connect works by giving GPs the ability to immediately speak to a local specialist, often with the patient still in the room. This allows them to get expert advice in real time, instead of writing to the consultant and waiting days for a response or sending the patient to hospital. In Bath, the service covers Acute Medicine, Breast Surgery, Cardiology, Diabetes and Endocrinology, Elderly Medicine, Gastroenterology, Neurology, Paediatrics, Rheumatology and Urology.

The service is also in use in urgent care, allowing GPs to talk to Urgent Care clinicians for advice prior to sending patients to urgent care facilities. Since the phone line launched in December 2015, GPs from 30 surgeries across Bath have made more than 2200 calls to specialists at Royal United Hospital to get expert advice on the best care for their patients. Consultant Connect estimates that Bath GPs and consultants have saved the NHS £591,000 by ensuring patients get the right treatment from the beginning. When local GPs used Consultant Connect, around 60 per cent of their patients avoided a trip to hospital.

“Being able to call a consultant for immediate advice while I’m with my patient is hugely beneficial to me and them. It means when a patient comes to me with unusual symptoms or a complex medical history, I have the tools to seek advice from a specialist in Bath who will guide me on how to best care for my patient.

“When my patient leaves my surgery, they can feel confident that we’ve given them the best advice,” commented Dr Boo McConnell, GP at St James’ Surgery in Bath. Jonathan Patrick, CEO of Consultant Connect, said: “It’s fantastic that the Consultant Connect telephone advice and guidance service is having such a positive impact on the lives of patients, GPs and consultants in Bath. “We’re delighted to help GPs provide the best possible care for their patients while enabling them to build better relationships with local specialists.”

If you would like a demonstration of how Consultant Connect can offer an Advice & Guidance service for GPs in your local area, please call us on 01865 261467 or email

Contact us

For more information about how we work with commissioners, hospitals & mental health trusts to improve patient care, please get in touch.

Join a webinar

Listen to health experts from the comfort of your desk as we bring the experts to you in our series of online webinars.

Join our mailing list

Join our mailing list and we'll keep you informed of our latest blogs, project news, and upcoming webinar dates and topics.