One of the biggest challenges for hospitals delivering an Advice & Guidance service is staffing it – particularly during winter.
This was a problem faced by Steve Burnett, Assistant General Manager for Specialty Medicine at East Suffolk and North Essex Foundation Trust. Steve commented “Obviously I can’t magically give consultants more time to answer their phone, so we looked at other possible solutions. That’s when Consultant Connect talked about their national network – we could outsource some of these calls to other neurology consultants elsewhere.” Read the case study.
The National Consultant Network (NCN) consists of NHS consultants (on the Specialty Register) who are able to answer calls or written requests for advice. For example, they may work part time and be willing to take calls on their days off.
The good news is – it’s very flexible. The NCN can be ‘switched on’ (within 48 hours) as a back up whenever your hospital needs it. For example, you may decide to use the NCN during a short peak period e.g November – February.
Many areas across the UK are already using the National Consultant Network – currently 74% of all calls to the NCN result in an admission or referral being avoided.
For Chris Duffy, GP and chair of Heywood, Middleton and Rochdale CCG, it’s a good idea. “I think networks can solve certain problems. It’s a much more sensible way of working on a bigger scale for certain things.” HMR have been using the Consultant Network since late 2018 to deliver advice to GPs in its area. Read the case study.
NCN is available in the following Elective Care specialties:
- Diabetes and Endocrinology
- Elderly Care
- Renal Medicine
- Respiratory Medicine
Finally, what do the consultants on the NCN think? How is their advice helping GPs, patients and Secondary Care? Click here to read their case studies.
If you have any questions about our National Network for Elective Care, contact us on 018656 261467, email firstname.lastname@example.org or fill in the short form below.